FAQ

When will my order ship? Read more...

Handmade pieces take time. Production time is 5-15 Business days (not including weekends or holidays). Some handmade pieces will be sooner. Once an order ships, it can take up to 4 business days to arrive. Please note, once your package ships we can not control the shipping. 

If I chose faster shipping, will my order ship sooner?

Although you may choose faster shipping, our pieces still need to be created and will still need 5-15 days of production. If you need it for a certain date, reach out to us via text, email or live chat and we will accommodate you. 

Can I cancel my order?

Unfortunately once an order is placed, it's immediately sent out to production and can not be canceled. 

Where's my package?

Once an item is shipped, it is in the hands of the carrier. Although we would love to control shipping time, we are not able to control how fast your package will arrive to you. We are not responsible for any shipping delays. 

What's your processing days?

Production of every items begins the day when order is placed. It can take up 5-15 business days for an item to be created. Processing days is based on the item itself, it may take longer and it may not. We encourage to reach out to us if you are in a rush and need your item sooner than our processing days. 

Can I return personalized items?

Personalized items can not be returned. Handmade pieces that are created just for you are not returnable. 

I chose faster shipping, why hasn't my order shipped?

Choosing an upgraded shipping will allow your package to arrive to you sooner once it ships, however all items still need to go through a processing days of 5-15 business days. If you need an order for a certain date, send us an email to hello@metalvinejewelry.com and we will try our best to accommodate you. 

What's your return policy?

You have 30 days to return any item that is approved for a return. This does not include any personalized items, such as engraving, 14k solid gold pieces and items that have engraving. Unhappy with your purchase? You may start your return here: https://gem-3910432.net

Can you create a piece that is not listed on your website?

Yes, we can. Send us an email with any details of your designs and a Metalvine Team will get back to you. 

I didn't get an order confirmation 

Sometimes great mail can go to junk mail. We encourage to check spam mail if you did not receive your order confirmation email 

Have more questions? Fill out this form to reach out to us

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