Questions? Look Here!

Can't Find A Question? Call Or Text Us (800) 484-4617 Or Email Us hello@metalvinejewelry.com

When will my order ship?

Handmade pieces take time and production is 5-15 business days (not including weekends or holidays). Some pieces may ship sooner and we can accommodate rush requests upon request. 

So when will my package arrive to me?

After the 5-15 business days of creating the pieces, shipping depends on the shipping carrier (USPS, UPS or FEDEX). Some may take 2 business days while others can take up to a week. Please keep in mind that we can not control shipping delays. 

Can I cancel my order?

Once an order is placed, they are immediately sent to production and can not be canceled after 24 hours. 

Return policy

You may return any piece unworn and in same condition as arrived within 30 days. Items that can not be returned are:

Personalized items (engraving, initials, 14k solid gold pieces)

Men's bands 

Need to start a return or exchange? Start here: https://gem-3910432.net

I didn't get an order confirmation

We apologize, sometimes great looking mail can end up in the spam or junk mail folder. Please check here or text 800-484-4617 with subject "Order confirmation" and your first and last name to have the it resent to you

What if I chose faster shipping?

Although you may choose faster shipping, all items still need to go through a processing days of 5-15 business days. Don't hesitate to contact us if you need it rushed

Why hasn't my order shipped out?

Although we would love to work like "The Flash", our small team works tirelessly to make sure all orders are shipped within the production time listed. Custom items may require more time. Don't hesitate to text, call or email us for any questions about your order's status. 

Can you create custom items?

Yes! We would love to bring your dream design come to life. Just send us an email with any details we may need in order to help with a quote. 

Free shipping

For orders over $ 100

Free return

Free return within 30days

Money-Back Guarantee

100% Money-Back guarantee

Free shipping

For orders over $ 100

Free return

Free return within 5 days

Money-Back Guarantee

100% Money-Back guarantee

GET IN TOUCH

Want to get in touch with us? Just fill out the form below and we'll get back to you ASAP.

×
Welcome Newcomer
>