What level of quality are the products?

All of our products are tested for functionality and durability to ensure the maximum use and leisure, offering you piece of mind. However in the unlikely circumstance that a product is faulty, please contact our Customer Care team who will endeavour to resolve the issue for you promptly.

Can I return an item for a refund?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How can I get in touch with Customer Care?

hello@metalvinejewelry.com is the email address for our customer service department. We are always welcome to assist you with any questions you might have.

Can I cancel my order?

Yes, you have 24 hours after placing your order to cancel. You must cancel your order before it has been shipped. All cancellation requests can be sent to hello@metalvinejewelry.com

Are orders delivered on weekends?

Orders are not shipped or delivered on weekends or holidays.

Can I change the shipping address on my order?

Yes, you can change the shipping address and contact details on your order as long as the order has not yet been dispatched. Please contact our customer service team by emailing hello@metalvinejewelry.com.

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number