All orders are processed within 1-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

SHIPPING METHOD :

Orders are usually shipped within 4-7 business days. (Monday – Friday) using UPS, FedEx, and DHL Inclusive delivery time is 3 – 5 Business days.

Shipping rates are:

$6.50 for the USA

The highest rate is applied once to order.

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures, or other causes.

Shipping Status :

As soon as your order ships, you'll receive a shipping confirmation email that includes your tracking number.

If you don't receive a shipping confirmation email right away, don't worry! We know the delivery date or date range provided at checkout and we'll be sure to deliver the items within that timeframe.

We may ship Saturdays, Sundays, or holidays. If your order requires additional information to fully process, we will be in touch by email.

You can check the status of your order here.

Order changes :

Once your order has been confirmed, it is modified or canceled. If you’d wish to return a product, you’ve outlined the returns procedure once you’ve received the item.

Item not received :

If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. please contact USPS local post office. Please note that we are not responsible for lost of damage packages. USPS will file a claim for your package and help you best. 

Customer Support :

Phone:   +800-484-4617

Email us: hello@metalvinejewelry.com