Handmade pieces take time and production is 5-15 business days (not including weekends or holidays). Some pieces may ship sooner and we can accommodate rush requests upon request. 

After the 5-15 business days of creating the pieces, shipping depends on the shipping carrier (USPS, UPS or FEDEX). Some may take 2 business days while others can take up to a week. Please keep in mind that we can not control shipping delays. 

You may return any piece unworn and in same condition as arrived within 30 days. Items that can not be returned are:

Personalized items (engraving, initials, 14k solid gold pieces)

Men's bands 

Need to start a return or exchange? Start here: https://gem-3910432.net

We apologize, sometimes great looking mail can end up in the spam or junk mail folder. Please check here or text 800-484-4617 with subject "Order confirmation" and your first and last name to have the it resent to you

Although you may choose faster shipping, all items still need to go through a processing days of 5-15 business days. Don't hesitate to contact us if you need it rushed

Although we would love to work like "The Flash", our small team works tirelessly to make sure all orders are shipped within the production time listed. Custom items may require more time. Don't hesitate to text, call or email us for any questions about your order's status. 

Yes! We would love to bring your dream design come to life. Just send us an email with any details we may need in order to help with a quote.